Frequently Asked Questions

If you have other questions or concerns that are not covered below, please don't hesitate to reach out to our customer service team. We're here to assist you and ensure your experience with our products is exceptional.

Are your products suitable for all skin types?

Yes, our products are carefully formulated to be gentle and nourishing for all skin types. However, if you have specific concerns or allergies, we recommend checking the ingredients list or conducting a patch test before use.

Are your products cruelty-free?

Absolutely! We are proud to be a cruelty-free brand and all our products are never tested on animals.

Can I use your products if I have sensitive skin?

Many of our customers with sensitive skin have found our products to be gentle and non-irritating. However, we always recommend doing a patch test first to ensure compatibility with your skin.

Are your products vegan-friendly?

Yes, we are committed to offering vegan-friendly products. Our formulations are free from any animal-derived ingredients.

How long do your products last?

The shelf life of our products can vary depending on the specific item. We recommend checking the product packaging or label for the expiration date or recommended usage period after opening.

Can I use your bath salts during pregnancy?

While our bath salts are generally safe for use, we always recommend consulting with your healthcare provider before using any new products, especially during pregnancy.

What are your shipping fees?

Shipping is FREE for all Australian orders over $100.

Orders less than $100 in value attract a $10 shipping fee.

Do you offer international shipping?

Not at this stage. International shipping from Baroochi will be available soon. Watch this space.

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please refer to our return policy on for detailed information on how to request a return or exchange.

Do you offer wholesale or bulk orders?

Yes, we offer wholesale and bulk ordering options. Please contact our customer service team for more information on wholesale pricing and ordering.

Can I customise a gift set?

Absolutely! We offer customizable gift sets for special occasions. Please reach out to our customer service team to discuss your specific requirements.

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